Swim Pool Buddy

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help you?

Browse the common questions below, or reach out and we'll get back to you as soon as possible.

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Frequently Asked Questions
How do I get started with Swim Pool Buddy?
After downloading the app, open it and follow the instructions to select your pool pump type, size of pool, and location. Your location is used to determine whether you are currently in a cold, mild, or hot climate, which determines the turnover needs for your pool to ensure sufficient filtering. You'll be up and running in under two minutes. If you run into any issues during setup, feel free to contact us.
Is my data private and secure?
Yes. We take privacy seriously. Your data is stored only locally on your phone — we do not store any of your data on our servers and we never sell your information to third parties. See our Privacy Policy for full details.
The app is crashing — what should I do?
First, try force-quitting and reopening the app. If crashes persist, make sure you're on the latest version via the App Store. Still happening? Email us with your device model and iOS version and we'll dig in.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, find your purchase, and select "Request a Refund."

Still need help?

We typically reply within one business day. Drop us a line and we'll sort it out.